We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order. Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact. Received an incorrect or faulty item? We're sorry to hear that, please contact us via the help page or tweet us, with further details of the issue within 14 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.
Hassle Free exchanges are available in India.
We don’t offer exchanges right now in the US. You can return your item to us for a refund, and then place a new order to get the item of your choice.
Refunds and Processing
Refunds will be processed within approximately up to 7 business days (excluding weekends and bank holidays) after we receive your return. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your Zingfy account. We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Tracking your return
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.
Your order can be cancelled unless not dispatched from the seller’s premises. In case of cancellation just contact us and our team will get back to you usually (1) business day.
In case of any custom made/ handmade order, we don’t accept cancellations at this point of time as the product is made for you.